Mercy Health – Lorain: Improving patient care quality through data-backed insights

Synopsis: Learn how Mercy Health – Lorain improved its cancer offerings and prevented patient out-migration by turning an overwhelming wealth of clinical data into easily-accessible performance insights.


Staying competitive in today’s oncology market is no easy feat. As oncology care continues to improve across the board, hospitals and health systems seek the latest information and tailored operational insights to improve offerings, increase patient retention rates, and expand future capabilities. 

The needs and goals: 

The Mercy Health – Lorain team sought to leverage clinical and patient demographic data to identify significant trends and causes of fallout, set competitive benchmarks, and more completely understand patient needs to accelerate quality improvements.  

The 215-bed hospital – part of the Mercy Health System – worked with Q-Centrix to develop a strategic approach to analyze opportunities and make targeted decisions.  

This case study is for you if:  

  • You face high competition from neighboring health systems/hospitals 
  • Your teams struggle to keep up with abstraction work 
  • You want to find solutions to prevent communication inefficiencies and reduce fallout 
  • You are working on patient-education initiatives 

The outcome: 

Within months, the hospital turned its overwhelming wealth of patient data into easily accessible, centralized performance insights that solidified its place as one of the top health care providers in the region. Download the case study to review the solutions they implemented and the results of a data-driven partnership.