Oncology Client Services Lead

 

Job Description: Under the direction of a Manager or Senior Manager, the Clinical Services Lead is an integral part of the account team, ensuring partner satisfaction through on-going communication and management of partner projects.  The Clinical Services Lead ensures partner deliverables are met during new implementations and projects, monitoring and prioritizing case workflow, and handing first tier customer service issues.  

 

Roles and Responsibilities: 

• Monitor team productivity for abstracting, case finding, and follow-up to meet team targets. 
• Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager.
• Understand partner expectations and maintain high partner satisfaction through regular communication.
• Take ownership of partner deliverables, including accurate and timely submissions and case completion.
• Monitor compliance for CoC accreditation.
• Champion QC technology for internal workflow improvement.
• Act as the primary owner for new implementations and projects.
• Perform other quality-related tasks as assigned.
• Handle less than 5% abstraction tasks, as needed. 

 

Required Skills/Abilities: 

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations.
• Demonstrates high standards for accuracy and attention to detail.
• Demonstrates technical savvy and strong desire to learn new systems and technology.
• Intermediate proficiency with MS Office (Microsoft Excel).
• Thrives working independently and takes ownership of projects.
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others.
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.
• Adapts to changes in hospital partner timelines, requirements, and project assignments.
• Maintains a high degree of responsibility in keeping PHI secure and confidential.
• Applicants for employment with Q-Centrix must be legally authorized to work in the United States now or in the future without sponsorship.

 

Education and Experience:

• Must be the proud recipient of a ODS Certification.
• 3+ years direct data abstraction experience in the Cancer Registry.
• 1+ years providing coaching and guidance to teams.
• Exposure to patient medical record systems (EMRs) and clinical databases.

 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target wage range for this role is $35.00 – $37.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.

In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

·         A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.

·         Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.

·         401(k) retirement plan with a company match.

·         Paid professional development hours and other supportive resources.

*Team members who work 30 or more hours each week are considered full-time. This position requires a 40 hour per week commitment.