Clinical Services Lead - Oncology

Clinical • CSL

Remote • Full Time

Join us in advancing safer, consistent, quality healthcare for all. 


We’re super excited about the work we do and the community we’ve built and think you might be, too. 

Why? Well, there’s a lot to be proud of! Q-Centrix is a leading healthcare information solutions provider. Our oncology program is the market leader in clinical data management, powered by a tight-knit team of data geniuses, problem solvers, tech enthusiasts, and brilliant quality experts. Our collaborative crew of nearly 300 oncology data experts leverages their unique expertise and insight2oncology®, part of our comprehensive clinical data management platform, to help the nation’s top hospitals and healthcare systems unlock the value and purpose of clinical data to advance cancer outcomes and care across the country. With a proud history of making a positive impact, we’ve touched the lives of more than 460,000 cancer patients since our inception. But that’s not all—in 2023 alone, we’re projected to extend our reach to another 330,000 patient stories. 

Join our team to enjoy a flexible, 100% remote environment. We offer both part-time and full-time opportunities, all of which are W2 (not contract) and include an ongoing and consistent workload. We offer competitive pay and comprehensive benefits for our full-time team members. 


Job Description: Under the direction of a Manager or Senior Manager, the Clinical Services Lead is an integral part of the account team, ensuring partner satisfaction through on-going communication and management of partner projects.  The Clinical Services Lead ensures partner deliverables are met during new implementations and projects, monitoring and prioritizing case workflow, and handing first tier customer service issues.  


Roles and Responsibilities: 

  • Ensure partner deliverables are met by monitoring team member productivity as it pertains to abstracting, case finding & follow-up
  • Create case assignments, maximizing team members’ efficiency through analysis of documentation, i.e. time reports, ensuring case completion and turnaround time targets are met
  • Weekly team review of dashboard regarding team and project performance including case completion, quality metrics, efficiency standards, etc.  Follow up with team members as needed to ensure work standards are being met
  • In partnership with the Clinical Data Lead, identify any performance issues through IRR and greenlighting, occurrence summary review reports, and/or partner concerns and share with the Senior Manager/Manager
  • Collaborate with account team to achieve clear understanding of partner expectations, maintaining high levels of partner satisfaction through ongoing communication, including attendance at weekly meetings, emails, etc
  • Responsible for overall deliverables to partners including accurate submissions, case completion, etc.
  • Provide post implementation technology demonstrations for partners, as needed
  • Championing the use of QC technology to streamline internal workflows
  • Through discussions with partners, identify potential opportunities for service expansion, in partnership with the Growth team. 
  • Proactively identify risk to Partner satisfaction and escalate to DA and SM/MCS
  • Act as primary owner within Client Services for new implementations and projects
  • Participation in/leadership of process improvement work to support overall Q-Centrix or Client Services department initiatives
  • Oversee quality for all assigned projects including identification of trends in partner data quality, identifying opportunities for improvement, and communicating both to the partner, in partnership with the Clinical Data Lead overseeing quality for assigned projects
  • Oversee pre-submission clean-up and ensure timely submission of data
  • Other quality tasks, as assigned
  • Less than 5% abstraction 


Required Skills/Abilities: 

  • Must be the proud owner of a CTR certification (required)
  • Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
  • Demonstrates high standards for accuracy and attention to detail
  • Demonstrates technical savvy and strong desire to learn new systems and technology
  • Thrives working independently and takes ownership of projects
  • Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
  • Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
  • Adapts to changes in hospital partner timelines, requirements, and project assignments
  • Maintains a high degree of responsibility in keeping PHI secure and confidential


Education and Experience:

  • 3+ years direct data abstraction experience in the applicable division/service line
  • Other certifications as required by applicable measure of registry
  • 1+ years providing coaching and guidance to teams (preferred)
  • Exposure to multiple patient medical record systems (EMRs) and clinical databases
  • RN, LPN, RT, RVT, or RCIS credentials (preferred)
  • Intermediate proficiency with MS Office (Microsoft Excel) 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target wage range for this role is $35.00 - $37.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.


In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

·         A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.

·         Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.

·         401(k) retirement plan with a company match.

·         Paid professional development hours and other supportive resources.

*Team members who work 30 or more hours each week are considered full-time

Commitment to Diversity, Equity, Inclusion and Belonging: 

At Q-Centrix, we hire people who love learning, value innovation, and believe in our purpose of safer, consistent, quality health care for all. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

We employ people based on the needs of the business and the job, and their individual professional qualifications. Here’s what does not impact our employment decisions: race, religious creed, religion, color, sex, sexual orientation, pregnancy, parental status, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, health, marital, civil union or domestic partnership status, or any status or characteristic protected by the laws or regulations in locations where we operate. If you are an individual with a qualified disability and you need an accommodation during the interview process, please reach out to your recruiter.

California Privacy Rights Notice:

During the application and hiring processes, Q-Centrix, LLC (“Q-Centrix”) may collect personal information from applicants.  For residents of California, the collection of this personal information is subject to the California Consumer Privacy Act of 2018 (the “CCPA”) and the California Privacy Rights Act (the “CPRA”) which impose a duty on Q-Centrix to provide this notice at the point of collection, explaining what may be collected and for what purpose.  Information collected by Q-Centrix in this way is stored and handled in accordance with data security industry standards best practices including technological, administrative, procedural, and physical safety measures.  Q-Centrix does not store this information longer than is reasonably necessary to fulfill its purposes listed herein and securely disposes of the data at the time and in the manner dictated by its internal document retention policies.

Personal Information we Collect – Q-Centrix may collect certain personal information during the application process. Over the preceding 12-month period, Q-Centrix may have collected the following categories of personal information as defined by the CCPA:

  • Identifiers: This may include name, username, alias, postal address, telephone number, email, IP address, social security number, driver’s license number, passport number, or other personal identifiers, including identifiers created by Q-Centrix to recognize an applicant or employee.
  • Characteristics of Protected Classifications Under California or Federal Law: This may include race, skin color, national origin, religion, sex, gender identity, sexual orientation, marital status, medical conditions, disability, military/veteran status, age, or any requests for protected leave.
  • Professional or Employment-related information: This may include application, resume, curriculum vitae, professional licenses, designations, credentials, certifications, or any information collected as part of the application or on-boarding process.
  • Education Information: This may include education records, transcripts, report cards, diplomas, degrees, or certificates.
  • Criminal, Financial, and Recreational Drug-Use Information: This may include information obtained from a background check, credit check, or employment-related drug test.

Purpose and Use of the Collected Information – Q-Centrix may use the above data for a variety of purposes related to the recruitment process and the administration of our business.

  • Recruitment Process: This may include identifying candidates, processing applications, creating and making employment offer packages, reference checks, education verification, visa/work-permit filings, and on-boarding applicants as new employees.
  • Improve Internal Processes: This may include data about responsiveness to recruitment postings, effectiveness of recruiting processes and tools, and the collection and analysis of data as it pertains to employment markets, hiring practices, compensation, and recruitment processes or tools.
  • Recordkeeping: This may include keeping records for administrative purposes, maintaining contact information of candidates, complying with legal, regulatory, or law enforcement requirements, to comply with any reporting obligations, to protect or exercise our legal rights or remedies, or for litigation purposes.

Disclosure of Information – Q-Centrix may disclose your personal information to third parties within the context of our recruitment process or your employment.

  • Vendors: This may include individuals or companies that provide recruitment-related services, administrative services, human resource services, employment screening services, onboarding and training services, process refinement services, data processing, data storage, or other services related to the application and hiring processes.
  • Employees, Parents, and Affiliates: This may include individuals, parent companies, or affiliate companies of Q-Centrix related to the recruiting process or onboarding process. Additionally, Q-Centrix may disclose information to employees, parents, affiliates, or other companies or individuals as necessary as part of a reorganization, merger, or acquisition.
  • Mandatory Disclosure: Q-Centrix may disclose your personal information as it believes necessary to comply with any applicable laws, regulations, court orders, or governmental requests.
  • Protection of Interests: Q-Centrix may disclose your personal information in order to protect its interests, which may include protecting itself from illegal activities, regulatory violations, security issues, technical issues, rights violations, harm to property, or harm to individuals.

Sources of Information – Q-Centrix may obtain personal information from:

  • You: This may include information you provide on an application or any other information you provide us directly.
  • Vendors: This may include any vendors we disclose information to in accordance with Section 3.1 above.
  • Verification Sources: This may include professional organizations, licensing bodies, academic institutions, or any references.
  • Publicly Available Sources: This may include public governmental filings, social media profiles, personal websites, news articles, or any other publicly available information.

Your Rights – You retain some rights to your personal information and may submit requests in accordance with those rights by reaching out via the methods below.

  • Access and Updates: You may submit a request to access, correct, update, or delete any of your personal information Q-Centrix possesses.
  • Use: You may submit a request to limit the allowed purposes for which Q-Centrix may use or process your personal information.


This notice may be updated to reflect changes to our policies in accordance with our business, legal, or regulatory obligations, at which time Q-Centrix will provide any legally required notices of such changes.


If you have questions about the Q-Centrix California Privacy Rights Notice or a request regarding any personal information which may have been collected during the application and/or hiring process, please contact 1-877-284-8681 or send an email to