Post Orientation Validation
Estimated time commitment: 30 minutes
After the Orientation and Data Mapping exercise, our team conducts abstractions and validation within the tool. During this milestone, any workflow concerns or questions are addressed and the team will work to achieve the gold standard in data accuracy – at least a 97% element match rate as part of the Inter-Rater Reliability Review process.
Stakeholders include but are not limited to: Project Coordinator; Quality Administrator
Before System Orientation & Validation: One To Do
- Write down any questions or concerns you have about the abstraction workflow.
We use WebEx to virtually meet and record the orientation. Avoid delays due to technical complications by testing your system to ensure that you’re able to use the WebEx tool. You may also want to review the system requirements.
Quality Review Process [Green Lighting]
Q‑Centrix is considered the industry’s “gold standard” of accuracy. To accomplish this achievement, we support a platform of education and processes designed to prevent errors and identify any opportunities for improvement.
During implementation, all cases per topic will be re-abstracted until each member of a team achieves an element match rate of 97% or more through our inter-rater reliability review. As an additional measure, all our teams are deliberately balanced with tenured Q‑Centrix team members. Therefore, if newer team members who have completed the relevant education modules and rigorous testing matched your requested qualifications, he or she may be assigned to your QIS team. When a new member is assigned to a team, he or she is paired with a more tenured team member who re-abstracts all of his or her cases in the initial part of the assignment.
To ensure ongoing accuracy, our quality program is based on maintaining an element match rate of 97%+ via a sophisticated sampling algorithm that audits match rates based on three key factors:
Case type: The complexity or introduction of a new case type. Q-Centrix uses historical data to determine the difficulty of a case type.
Performance: The organizational performance within a specific case type. Q-Centrix frequently reviews partner performance to identify any trends.
Quality Information Specialists (QIS): The tenure of a QIS and his or her element match score for any specific case type.