Frequently Asked Questions

Many of our partners have similar questions related to our seamless implementation of their quality solutions. So, we answered the most popular questions below.

Q: What is involved in the implementation process?

The implementation process consists a series of conference calls, including:

  • Project Overview—Initial Call: (45 minutes)
  • Operating Environment–Call #1: (45 minutes)
  • Workflow & Data Mapping—Call #2: (45 minutes)
  • Progress Review—Call #3 and 4: (30 min)
  • Team Orientation
  • Post-Orientation Call

Q: Who will be our contact at Q-Centrix throughout the implementation process?

Each partner hospital is assigned a dedicated Project Manager that will be your main contact from the time you sign your LOA to go-live. Once the LOA is signed, your Project Manager will contact you to begin the implementation process.


Q: Who should be included on our implementation team?

We recommend that partner hospitals assign individuals to fill the following functions:

  • Project Coordinator – participates in all weekly calls and works directly with the Q‑Centrix project manager.
  • Quality Representative – plays a lead role in informing Q‑Centrix of your quality program requirements and abstraction workflow.
  • IT and Security Support – addresses all aspects of the IT setup required.
  • Access Administration – coordinates the processing of any forms, IDs and passwords.

These roles may be filled by the same person or multiple individuals.


Q: How can we help make the implementation process run smoothly?

In our experience, we’ve learned that gaining remote access is the number one obstacle that delays Q‑Centrix implementations. So, the involvement and buy-in of your IT staff is critical. As a helpful tool, we developed the Steps to Remote Access. This document outlines the details surrounding remote access. Our goal is to gain IT access for our team members within seven days of the initial request. This timeline allows Q‑Centrix the critical time to verify remote access and begin work quickly to meet your deadlines.


Q: How do we prepare prior to the first implementation call?

There are a number of items that should be accomplished prior to the first call to expedite the implementation process, including:

  • Ensure your assigned team members are educated on the specific details of the project and understand the importance of their role in making the implementation a success.
  • Explore the IT systems Q‑Centrix will need for remote access. If you have an existing remote access method for your employees, we may attempt to replicate it for our team members.
  • Collect any confidentiality forms and/or security agreements that will need to be completed to send to your Q‑Centrix Project Manager.

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